Aurora
Details:
.: Silver Kidney Hook
.: 2.5" from top of ear hook
.: Please see care instructions
Use code LOCALPICKUP for free local pick up or delivery in the New Denver Area.
RETURN & REFUND POLICY
At Bead & Soul, customer satisfaction is our top priority. We do not accept returns or exchanges for hygiene reasons. However, if you are unsatisfied with your purchase, please contact me within 2 weeks of receiving your order, and I will do my best to resolve the issue.
Please ensure proper care and handling of your jewelry to avoid damage. We want you to love your purchase, so feel free to contact me with any concerns or questions!
- Made-to-order items are non-refundable.
- If your item is defective, we will gladly send you a replacement at no extra cost.
- Repairs: We offer free repairs for reasonable issues that are not caused by improper care. If your item needs repairing, please reach out, and we’ll assess the situation.
CARE INSTRUCTIONS
To keep your jewelry looking its best, please follow these guidelines:
- Remove before bathing, swimming, or sleeping to prevent damage or tarnishing.
- Store in a jewelry pouch or on a hanger to keep it protected and tangle-free.
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By following these simple steps, you can help ensure the longevity and beauty of your jewelry!
- Clean gently with a soft cloth to remove any dirt or oils. Avoid using harsh chemicals or abrasive materials.
SHIPPING INFO
We ship worldwide via Canada Post!
Packaging
We use protective padded envelopes and careful wrapping to ensure the safe delivery of your items. Whenever possible, we use recycled packaging to help reduce waste.
Shipping Information
All orders will be shipped as described unless otherwise requested. Please contact me before purchase if you need faster delivery or require any upgrades (such as additional insurance, tracking, or delivery confirmation). I can adjust the listing to reflect additional shipping charges.
Tracking Not Available for Certain International Areas:
*If you choose Lettermail (within Canada only), tracking will not be available, and we are not responsible for lost packages.
Estimated Shipping Times (please note that these are estimates and can vary during busier seasons):
Shipping Methods:
International Shipping:
Please note that shipping times are estimates and can be affected by factors such as customs processing, high-volume seasons, or other external factors.
- Ready-to-ship orders will be processed and shipped within 2-7 business days, excluding weekends, holidays, and custom orders.
- Made-to-order items will ship within 7-14 business days or sooner.
- To the USA: 5-12 business days (Canada Post, no tracking included)
- Within Canada: 3-8 business days (Canada Post, no tracking included)
- International: 2-3 weeks (Canada Post, no tracking included)
- Within Canada, I ship using Expedited or Flat Rate shipping, depending on the size of the order.
- For International orders, I use Tracked Packets with insurance coverage up to $100.
- Tracking: If you prefer tracking on your package, please ensure you select the Tracked option during checkout.
- Items are shipped via Canada Post in bubble mailers. Tracking is available for an additional charge (please contact me for rates if you wish to add tracking).
- Expected delivery is approximately 2-3 weeks (often less), but please note that delays can sometimes occur at customs depending on your country's procedures.
PAYMENT
If you have any questions or encounter any issues with payment, please feel free to contact me. I’m happy to assist you!
We accept all major credit cards and PayPal.
